Process Improvement Coordinator - Little Rock, AR - Steris - Little Rock, AR
Our Mission: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Who we are: STERIS is a growing provider of infection prevention and other procedural products and services through our family of wholly owned subsidiaries.
Position Summary
Provides on-site support and communication to contracted facilities with a focus on efforts to reduce the need/number of instrument repairs. Provide continued education throughout contracted facilities.
Duties
This position typically supports multiple hospital accounts or accounts with multiple hospital sites with an emphasis on the following responsibilities: Implements and supports daily operations of activities that relate to efforts to improve processes to minimize/reduce instrument repairs, reprocessing of reusable medical supplies and instrumentation. Identifies and develops plan for implementing special projects that directly impact the contracted facility’s operational and capital budget. Maintains compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs). Maintains a professional relationship with all contracted facility’s departments as necessary to ensure effective, efficient support to the patient caregivers as it relates to the scope of the contract. Collaborates with the System Executives, Director of Surgery, OR, Endoscopy and CS team leaders/coordinators and SPD manager to plan and implement updates to count sheets, preference cards, tray reconfiguration, and inventory lists. Will also collaborate with managers to review and reset appropriate care and handling processes Document in portal daily cost savings initiatives, with total monies saved, and reports potential barriers to implementation. Communicates daily with the STERIS/IMS management and local repair teams to plan for current and future projects outlined in the contract, as well as identifying projects not detailed in the contract. Assists in the timely resolution to any and all contracted facility’s issues or concerns. Identify and report any potential revenue generating leads to local sales representative Identifies reasons for missing instruments and implements process improvements to reduce missing items. Ensure process is in place to return repaired or new instruments/devices to the correct location, tray, or staff members in a timely manner. Develop proper and timely communication channels so that CS and Perioperative department are aware of repair and maintenance status. May maintain and update instrument Tracking System (when applicable/assigned) by: Provide training to required staff on system functionality and usage. Develop work instructions on the use of the system and assist in training and compliance with such work instructions. Provide expertise and knowledge in all aspects of the system’s functionality. Exhibits professional behavior in all telephone and electronic communications. Represents STERIS/IMS, self and profession positively in all public arenas. Supports and adheres to STERIS/IMS policies and procedures and supports policies and procedures of facility. Refers all decisions beyond scope of responsibilities to STERIS/IMS leadership. Communicates to STERIS IMS leadership all non-compliance with regulatory and safety issues. Adheres to STERIS IMS/ facility dress requirements, is neat and well-groomed at all times. Arrives at facility at the scheduled time and is consistently ready for work. Attends all required training functions, completes all distance learning assignments. Prepares service history reports, cost savings analysis and other relative reports and reviews with Senior Territory manager and/or customer on monthly, quarter and/or annual basis as determined by management.Education Degree
High School Diploma or GEDRequired Experience
Bachelor’s degree (B.A.) from four-year college or university preferred or equivalent combination of education and relevant experience. Minimum of three years experience working with surgical instruments/devices and/or as SPD/SCPD technician required Basic understanding of medical instrumentation and devices. Must be knowledgeable and able to work efficiently within the Microsoft Office suite (including Word and Excel). Must be capable of learning and working efficiently in ERP systems. Must be capable of learning additional software as required. SPD Technician Certification required. Must maintain valid Driver’s License and vehicle insurance to meet travel requirements.STERIS plc is a $2B+, publicly traded (NYSE: STE) organization with more than 14,000 employees worldwide. We are dedicated to providing our Customers with innovative infection prevention, decontamination, and health science technologies, products and services.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
We assure you that your opportunity for employment depends solely on your qualifications. Those applicants requiring reasonable accommodation(s) to complete this application and/or during the interview process should notify a representative of the Human Resources department at 440-392-7047.
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