Customer Service Representative - Paschal Air, Plumbing & Electric - Springdale, AR
Customer Service Representative - Springdale, AR 72762 - Indeed.com
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Job details
Job Type
Full-time
Full Job Description
Dynamic Customer Service Representative
Work for an established yet innovative and growing company utilizing cutting-edge technologies and relationship skills to deliver superior service to our large and diverse customer base!
What you’ll be doing…
Utilize excellent oral and written communication skills interacting with customers and co-workers
Process multiple-source social-media and system-based inputs for call-back, scheduling, and call-outs
Efficiently engage high-volume of customers telephonically using effective listening, inquiry and objection-overcoming techniques while maintaining the highest levels of courtesy and respect
Log detailed and accurate information derived from customer interactions
Facilitate warranty, parts and other back-end customer-support services
Required Skills:
Must provide superior customer service Must have exceptional communications skills (phone, email, & in-person) Must possess strong computer skills Must want to be part of a winning team
Career-Building Opportunity
While a successful candidate must demonstrate core CSR competencies, we are adapters of advantageous technology solutions and our staff has the opportunity of working with and learning valuable, state-of-the-art service-industry functions
Acquire the ability to navigate the ins and outs of various text, pic, and phone enhancement software/platforms
Organize your work with Smart Lists to focus daily data-base access
Learn visual dispatch scheduling integrated with our Total Office Management system
Apply enterprise-wide use of system-based contact logs and more
Awesome Work Environment
We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it
Enjoy a brand new, centrally-located, award-winning facility in NWA
Work with seasoned yet forward-looking and creative professionals
Healthcare, paid time off, retirement savings and other benefits available
You
. . . want to build something with us. You’re highly motivated and can work easily and effectively in teams as well as independently. You are proficient in MS Word, intermediate MS Outlook and Excel and have the ability to master other software programs.You are punctual, professional, a great listener, recorder, and communicator, and genuinely want to help others.
We hope to welcome You aboard. Paschal will provide you with a full job description upon acceptance for an interview.
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