Assistant Manager - Refuel Operating Company - Lake Village, AR

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Assistant Manager
Refuel Operating Company
Position Description

Position Description Summary:
Refuel Assistant Store Managers are directly responsible to aide and assist the manager with maintaining an efficient and proper operation within Company policy in such a manner as to ensure that the store contributes to maximum revenue generation, customer satisfaction, expense control and profitability. Additionally, the Assistant Manager is responsible for helping the Manager recruit, train and develop, and retain quality employees that provide maximum productivity on all shifts to ensure that their store location is clean, sanitary, well stocked and ready for business at all times.
Without our customers we would not be in business. It's imperative that they receive 100% of our attention and we show appreciation for their business. Store managers should be outgoing, energetic, & customer focused!

Additional Responsibilities

Include:

• Report to work and work the shift hours assigned and approved by the Store Manager. This requires working at least two nights a week.
• Report to work in proper uniform with name and badge attached.
• Perform all general shift duties as trained and complete all specific tasks assigned by the Area Manager.
• Operate the shift within Company Guidelines.
• Adhere to all city, county and state beverage laws.
• Provide each customer with prompt and courteous service.
• Direct and assist store staff in all tasks necessary to maintain sanitary and housekeeping standards resulting in a monthly store inspection grade of at least 90%.

Customer Service:

• Provide an absolute role model for each employee in the practice for excellence in customer service.
• Offer assistance to any customer looking around the store.
• Store Managers will practice each element of customer service and will train each employee to provide excellence in customer service.

Safety

• Provide an absolute role model for each employee in the practice of robbery deterrence and safety awareness.
• Practice and observe all robbery deterrence and safety awareness techniques and train each employee in each template.

Accounting

• Train each employee to properly prepare a shift change report in accordance with Company guidelines and training.
• Compile, input, reconcile, and balance each component of the daily close out and complete end-of-the-day accounting to ensure that the daily paperwork is completed by 8:00am.
• Advise Area Manager and Corporate Office if daily paperwork cannot be completed by 8:00am
• Prepare daily bank deposit and deposit current paperwork date’s deposit into depository bank by 2:00pm daily. If the daily deposit cannot be made by 2:00pm, immediately advise your Area Manager and the corporate office of the reason why.
• Secure all daily reports, invoices, gas reports, and maintain for a month until audits are reconciled.
• Reconcile each shift sheet’s individual drops and compare to actual cash dropped by the employee.
• Notify Area Manager of any cash amounts exceeding $25.00, over or short.
• Verify and reconcile store cash fund daily.

Personnel Issues

• Properly train hourly employees how to sign in/sign out procedures for Paycor
• Correct hours worked by hourly employees daily. No working off the clock.
• Provide an absolute role model as you conduct yourself within established store decorum guidelines as defined in training.
• Advise Area Manager on PAF form of any changes in employee personal information to provide accurate employee records: phone number, address change, name change, tax reporting status, etc.
• Conduct performance reviews monthly and recommend merit increases for subordinate employees as required.
• Conduct job specific performance interviews with employees as needed to improve job performance within guidelines defined in training.
• Train each new employee in the existence and proper use of the Open Door Policy.
• Conduct yourself so as not to come into conflict with Refuels harassment policies and employment of close relative’s policy.

Store Staffing:

• Staff store with the required number of employees to operate at budgeted hours without overtime or over budget exceptions.
• Complete and post schedule in advance of days and hours worked for each employee
• Make sure hours are checked daily and adjust as needed
• Train, develop, and retain a fully qualified Assistant Manager to function in place of Manager when the Manager is not in the store.

Inventory & Cash Control:

• Responsible for controlling inventory to attain and maintain inventory shortage performance at less than 1.0% short to merchandise sales on a monthly audit basis.
• Advise Area Manager of all shift variances that exceed established norms on a daily basis.
• Personally conduct a cigarette count daily.
• Conduct a minimum of one cash audit weekly.
• Strictly follow and enforce the Vendor Check In policy and personally touch counts all merchandise received into the store.
• Fax invoices daily to accounts receivable. Verify through symphony.
• Cost inventory reports should be counted by Manager

Merchandising:

• Products on Gondola Shelves are to be maintained on schematic layout.
• Products are to be properly rotated to maintain freshness of products and minimize spoilage write offs.
• Grocery items that are date sensitive are to be checked weekly when groceries are placed on the shelf. Any grocery item with an expired freshness date is to be removed from sale and written off.
• Shelf products are to be cleaned, dusted, fronted, and faced by each shift.
• Coolers and drink boxers are to be front faced and stocked each shift.
• Charge correct retails for products sold as listed in Price Book or Grocery order book.
• Personally maintain vendor log to be signed daily after each delivered.

Cleaning & Housekeeping

• Restrooms
• Trash Cans
• Doors
• Floors
• Coolers
• Deli Area
• Rugs
• Transaction Counter
• Back Office
• Fountain Area
• Shelves
• Merchandise
• Fuel Islands
• Windows & Doors
• Entrance Sidewalk

Assistant Manger Profile:
In addition to being able to perform the job duties outlined on the various pages below are expectation while working on our team:

• People oriented, friendly, enthusiastic
• Respectful & polite
• Demonstrate a sense of urgency
• Honest
• Willing to learn
• Dependable & punctual
• Good communication sills
• Able to work alone and on a team
• Able to stay busy between customers
• Flexible
• Willing to help associates and customers.
• Multi-task: able to successfully complete multiple tasks independently.

Work Week Requirements for Manager:

• Double Quick Assistant managers are hourly employees. Assistant managers are expected to work the days and hours necessary to meet the job requirements defined above. Assistant managers will work five days a week including weekends when Managers are off.
• As long as the performance expectations defined above are met this 5 day week and weekends can be expected to be the norm. However, if the Manager's store is not fully staffed or does not meet one or more of the performance goals met, inspection standards met, customer service score standards met, etc. ,then the Assistant Manager will work a minimum of six day UNTIL PERFORMANCE EXPECTATIONS ARE MET.

This list of requirements, responsibilities, and duties is not exhaustive but is merely intended to accurately define the tasks expected of a Store Manager. Management reserves the right to revise the position description, requirements, responsibilities, and duties to be performed when necessary to do so.

* This article was originally published here