Call Center Representative - Aerotek (Arkansas)
Description:
Customer Service reps will be working in an inbound call center. They will be taking up to 80 calls per day regarding Medicaid policy holders. They will be required to deal with difficult callers, Must be able to deescalate calls without the help of a supervisor. They will be using multiple systems and websites, Computer skills. (Must be able to navigate a Outlook Calendar. They are willing to train on the insurance knowledge but will need to have call center experience for that to happen.
Skills:
Call Center, Customer Service, Insurance, Medicare, medicaid, microsoft
Top Skills Details:
Call Center, Customer Service, Insurance, Medicare, medicaid, microsoft
Additional Skills & Qualifications:
Customer service is a must but 2+ years of Call center experience strong computer skills Good Articulation Healthcare/Insurance knowledge is a plus especially with claims Disqualifiers- No Call center experience, job hoppiness
Experience Level:
Expert Level
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* This article was originally published here
