Delivery Analyst - First Orion - Little Rock, AR

Delivery Analyst - First Orion - Little Rock, AR
Apply to jobs now hiring in Arkansas today!

Delivery Analyst
First Orion - Little Rock, AR

First Orion is an industry-leading call protection and data provider, developing software and services to enable our customers to take complete control over their telecommunications, powered by world-class data and technology solutions. Our applications and in-network services provide call and text blocking, spam and robocall blocking, caller identification, directory assistance and complaint filing with regulatory agencies in US and abroad. With our help, customers have blocked over 200 million numbers and continue to file over 300,000 complaints monthly against offending callers directly to federal agencies. First Orion provides solutions to some of the largest mobile service process in the world and features leading brands in the communication industry including PrivacyStar and Accudata with offices in Washington, Arkansas, Texas and London, England.

Job Description:
The Delivery Analyst configures, develops, executes, troubleshoot, and monitors processes that drive our client’s CallerYD® calling capabilities. They understand the details of our client’s data and First Orion’s products to ensure our client’s success. Delivery Analysts strive daily to improve quality and adhere to standard processes and procedures. They work with customers and Client Success Managers to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies processes to ensure efficient delivery of services to First Orion customers. Maintains a broad understanding of First Orion's solution and product capabilities and utilizes that understanding to optimize delivery of the solution. Mentors less experienced team members.

Additional responsibilities include:

 Coordinate and manage solution and content configuration with customers, vendors, and/or internal stakeholders Verify metrics, monitor solution processes, and audit / verify the results based on trends and thresholds Implement, configure, and build processes, including ad hoc, and production processes Validate content, content formatting specifications, and test content delivery process ensuring zero defects Deliver accurate metrics to customers and / or their vendors through the appropriate transfer mechanisms Ensure compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations Research, troubleshoot and take action regarding processing issues according to product, client and / or third-party vendor specifications. This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement / fix Professionally communicate internally and externally with clients and stakeholders as determined by the nature of the discussion. Accountable to manage their own time in order to meet deadlines, including taking Initiative to monitor work after hours Required Skills:
 Bachelor’s Degree in MIS, Computer Science or related field of study Demonstrate ability to communicate with clients and internal stakeholders - providing status Attention to detail, important to monitor, and audit solution processing services Individual should have ability to quickly grasp complex technical processes Solid Relational Database and SQL skills Knowledge of auditing / monitoring techniques and tools Unix/Linux shell scripting experience Expert in Excel (queries, pivot tables and vlookups) and Access Proficient in other Microsoft Office Programs Strong attention to detail Investigative and trouble Shooting Skills Organizational and communication Skills Nice To Have Skills:
 AWS Experience Experience developing reports Experience in the mobile or telecom industry Coding or development experience Company Benefits:
At First Orion we offer a competitive salary, full benefit package including matching 401(k) and an open paid time off policy. Our work environment is energetic, focused, fun, and collaborative. We’ve created a special culture where trust and transparency are key and employees are empowered to make their own decisions. Our people are passionate about what we do and have an indomitable spirit to get things done. Everyone is a part of the big picture here.

First Orion Voted Great Place to Work US ( https://www.facebook.com/GreatPlacetoWork/ ) with Top Rankings in every category! Check out the full spread here: http://ow.ly/a731303vHps ( http://ow.ly/a731303vHps )

First Orion is an Affirmative Action and Equal Opportunity Employer. Apply today!

Remote work is not supported for this role


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At First Orion, we provide phone call transparency by empowering both consumers and businesses with world class data. We protect consumers...

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