Call Center Supervisor - The Goodyear Tire & Rubber Company (Arkansas)

Call Center Supervisor - The Goodyear Tire & Rubber Company (Arkansas)
Apply to jobs now hiring in Arkansas today!

**Job Req ID:** JR-40035628

**Goodyear. More Driven.**

As a Call Center Supervisor you will work at the Fort Smith, AR Fleet HQ Call Center and provide supervisor assistance to the call center agents and handle escalated issues from the Commercial Tire Service Centers or Customers.

Ensure excellent customer service at all times. Answering calls from customers who have broken down and locate a service provider in the area. Communicate the need for roadside assistance to Goodyear Commercial Center or contractor. Ensure detailed call information is captured and keyed into computer systems and relayed to the service provider. Resolve issues to take care of customers. Following prescribed procedures and protocols at all times.

Quality Assurance - Review recorded agent calls and check for quality assurance. Identify areas of opportunity and provide feedback to call agent associates. Identify best practices and communicate them across the team. Review end of shift reports to review call agent # of calls, hang ups, idle time, and attendance issues. Feedback and coaching is administered.

Assisting with training, coaching and development of associates. Communicating specific work assignments and responsibilities to associates. Ensuring an atmosphere of professionalism exists at all times. Administers progressive discipline where appropriate and conducts performance reviews.

Staffing - Set schedules so the center location is properly staffed with qualified personnel.

High School Diploma or GED

At least one year of relevant service and/or management experience is preferred.

Goodyear is one of the world's largest tire companies. It employs about 65,000 people and manufactures its products in 48 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to **www.goodyear.com/corporate** at https://corporate.goodyear.com/en-US/ .

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

**Click here** at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf for more information about Equal Employment Opportunity laws, and **here** at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for additional supplementary information.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call the number below.

Goodyear 866-713-0051

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